Target group
The wellness centre must focus on the “Wellness tourist” meaning the wellness centre must be open to the public. The wellness theme must be communicated clearly in printed matters as well as on the homepage.
Concept
The concept of the wellness centre must be based on a holistic concept providing a totally fulfilling experience. The concept must therefore reflect flexible treatment possibilities, inviting facilities, possibilities for physical and mental relaxation as well as inclusion of the surroundings.
Service
The wellness centre must be serviceminded, hospitable and represent a relaxed wellness atmosphere.
Spa area
The wellness centre must offer a clean and inviting spa area with spa/jacuzzi, sauna and/or steam baths.
Treatments
The wellness centre must provide at least three kinds of treatment; massage, wrapping, peeling, bath therapy. The treatments must be adjusted for the needs of each client. Instructions about the booked treatment must be communicated orally to the customer before carrying out the treatment.
Rest area
The wellness centre must provide indoor and/or outdoor relaxation and rest areas with space for a minimum of 10 people. In this area water/juice and fresh fruit must be served.
Recreational areas
The wellness centre must provide and/or refer to nearby recreational possibilities as a natural continuation to its already existing indoor wellness offers. E.g. parks, beaches, foot paths.
Food
The wellness centre must provide or be able to refer to nearby restaurants serving healthy food. At wellness centres with additional restaurant, a healthy cuisine must be clearly communicated in e.g. the menu
Personnel
The wellness centre must provide professionally qualified personnel for all treatments. For body-wraps and bath therapies personnel must have completed a minimum 5-day course incl. training in the treatments provided. The personnel must speak fluent Danish and/or English.
Opening hours
Minimum opening hours are 5 days a week - also off season.
Cleanliness
The wellness centre must provide clean facilities, and have high hygiene standards as a priority incl.:
- Daily cleaning (the place appears clean).
- Clean towels/robes for all guests.
- Top pool quality.
- All equipment, steams, stones etc. are cleaned after each use.
Accommodation
The wellness centre must provide and/or refer accommodation possibilities.
Information about Wellness Denmark
The wellness centre must refer to the Wellness Denmark quality label scheme and link to
www.visitdenmark.com/wellness on its homepage.
Logo sign
The quality label scheme logo must be placed in a visible place.