Frequently-asked questions
Can I use another device than my computer to conduct the meetings?
Yes, you can use a tablet or a smart phone equipped with audio and camera, BUT it is not recommended as the system works best with a computer.
Can I use any internet browser?
Internet browsers Chrome or Firefox are required, as we have experienced some problems with Internet Explorer and Safari.
Is there a time limit set for the meetings?
Yes, each meeting has a duration of 20 minutes. However, the meeting won't automatically end after 20 minutes and you have to press the red button to end the call. So in theory you can talk for much longer, just make sure you do not miss your next appointment!
Request for appointments - "meeting room not available" notification
Sometime when requesting an appointment, you will get the notification "meeting room not available" on a certain time slot.
This means that the maximum capacity of meetings at that specific time slot has been reached.
We have quite a lot of capacity available for meetings at the same times but to make sure that the system works on the workshop day, we need to have a limit. If you get this message often, please let us know.
My timezone is wrong in my schedule - can I change it?
Yes, you can, and it won't affect the scheduled meetings. Go to Edit Profile on the upper right corner of your page, and choose "change timezone".
What happens if I get ill and cannot attend the meeting, or meetings?
1) Please cancel your meeting / meetings in your agenda, and if you want you can message the one you planned a meeting with to try and reschedule a new meeting during NTW, or at a later time.
2) If you do not have the possibility to cancel your meetings yourself, please let the Info Desk know through "Help Request" and we will cancel your appointments for you.
What should I do if I have some technical issues and cannot access the system on the workshop day?
Make sure you have the emails from the participants you will meet during these days stored somewhere. Write them an email if you see that you will be late /unable to attend the meeting due to technical issues.
Let the Info Desk know about your issue, or your IN representative by email with your contact information and we will contact you.
You have access to the emails list under Participants lists & manuals.
The meeting system worked fine when I tested it at the office but I experienced some problems when testing it at home.
If the system worked fine one place and not at another place, then check with you IT department or a colleague who is good with IT and can help you out figuring what is preventing your computer from letting the system work as it should.
There are several things that could be the problem, for example your Anti-Virus software preventing your computer from sharing documents or pop-ups etc.
I want to test the system with a colleague - how do I do it?
Give your colleague access to the system by sharing your username and password, and access the same meeting at the same time from your agenda. You will then enter the same meeting room and will be able to test it out.
I want to invite a colleague to join the same meeting as me under the workshop
1) If your colleague is registered: you can add your colleague to your meeting by clicking on the 3 dots and "add person".
(You will not see the 3 dots if you do not have a colleague registered).
2) If your colleague is not registered: you can share your username and password to your colleague. Your colleague will be able to login to the platform at the same time as you and access the same meeting from your Agenda.
Where can I find the email addresses from the participants I am meeting with?
You are a buyer: You will find them in the Product Manual under "Participants, lists and manuals". You will also find the suppliers company names with Email addresses listed in PDF.
You are a supplier: You will find them in the Market Manual under "Participants, lists and manuals". You will also find the buyers company names with Email addresses listed in PDF.
I am a supplier and I am not able to share any documents in the meeting system
If you are not able to share and you cannot find the reason why your computer is not allowing it, send the presentation to the buyers by email and go through the document during the meeting together. The most important is to have a good first meeting, to find out the needs of your client and you can always send out technical and detailed information by email.
I have problems with the sound or/ camera I do not hear anything.
We recommend you to use Chrome or Firefox. Go in on one of these links and see what is recommended to allow sound:
Firefox: https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions
Chrome: https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en
If this does not work for Macbooks, please go to your system preferences:
Allow the browser to use camera and microphone:
Go to "System preferences" / Security & Privacy / Camera
Go to "System preferences" / Security & Privacy / Microphone
